Dispute Guards helps ecommerce, SaaS, subscription businesses and online marketplaces reduce preventable chargebacks, recover lost revenue and strengthen payment operations through specialist dispute and prevention expertise.
Many chargebacks are avoidable. The challenge is identifying where they originate and building processes that reduce disputes before they happen.
Customers dispute legitimate transactions after receiving products or services.
Poor documentation significantly reduces dispute success rates.
Recurring billing misunderstandings frequently lead to disputes.
Small process failures often create large dispute volumes.
High dispute ratios can damage relationships with acquiring partners.
Every lost dispute impacts profitability and operational efficiency.
Find the causes before disputes happen.
A detailed assessment of your payment stack, evidence collection process and operational workflow designed to identify preventable chargebacks and revenue leakage.
Specialist dispute handling without expanding your team.
Complete chargeback management including evidence preparation, dispute handling and performance reporting.
Expert support for internal dispute teams.
Advisory support for businesses that already manage disputes internally but want stronger outcomes.
Understand your dispute profile, payment environment and operational challenges.
Identify preventable chargebacks, evidence weaknesses and improvement opportunities.
Apply recommendations, improve processes and strengthen dispute outcomes.
Monitor performance, review results and continuously improve revenue protection.
Chargeback claims managed annually.
Win rate on unauthorized payment chargebacks even without relying on 3D Secure liability shifts.
Experience with payment processors and acquiring environments.
Understanding of complex ecommerce ecosystems.
Dispute Guards was founded by Christian Westhoff after working extensively with payment processors, acquiring banks, marketplaces and ecommerce businesses.
The objective is to help merchants prevent avoidable chargebacks, recover lost revenue and strengthen operational processes that protect long-term profitability.
Based in Andorra and serving businesses internationally, Dispute Guards combines practical dispute management with a prevention-first mindset.
Many chargebacks can be significantly reduced through operational improvements and stronger evidence collection processes.
Yes. We support ecommerce and digital businesses worldwide.
Yes. Shopify merchants are one of the main business profiles we support.
Absolutely. Subscription-related disputes are a key area of expertise.
For managed services we generally work through a read-only access model whenever possible.
Describe your current dispute challenges and receive initial expert feedback on potential improvement opportunities.