Dispute Guards · online payments
Delegate the evidence, authorised submission and follow-up of your chargebacks. Keep operational risks in view with ongoing analysis, issue alerts and a monthly prevention report.
Individual scope and fees · Authorised access · Agreed review schedule
Chargeback Management
We assess the case, organise the relevant evidence, submit through the agreed authorised channel and follow the provider’s outcome. Support can cover a single assignment or your recurring workload.
Chargeback ManagementDisputes and Fraud Prevention
We analyse agreed records, recommend next steps and send issue alerts. A monthly report brings findings and follow-up together.
Disputes and Fraud PreventionA case file should show which records support the response, which gaps matter and what needs to happen next. This synthetic example illustrates the approach.
Financial distinction: disputed amount, outcome and reconciled funds are separate. No recovery figure is shown.
Online retail, courses, digital products, subscriptions, bookings, accommodation and sports-equipment hire face different evidence and operational challenges. We assess your business and records before defining the assignment, including for businesses in Andorra.
Choose an initial review, support around a busy sales period or an ongoing assignment. Chargeback Management follows the agreed case workload; Disputes and Fraud Prevention provides recurring analysis, issue alerts and a monthly report. Scope, review frequency and urgent-case arrangements are agreed at onboarding.
Your service is led by a professional holding the CPFPP — Certified Payments and Fraud Prevention Professional — credential, with master’s-level training in Ecommerce Management.
Availability can include evenings, nights, weekends and public holidays, arranged around your operation. Contact channels and response arrangements are agreed for each assignment.
Use the contact form or email to explain your business and the help you need. Keep the first message free of customer files and sensitive payment information.
We define the service, responsibilities, authorised sources, fees, review schedule and reporting before work begins.
Follow the agreed casework or prevention review, with clear next steps and reporting for your service.
DG assesses and prepares chargeback responses, submits where the mandate and provider permissions allow it, and follows the agreed workload. In Prevention, DG analyses, recommends, alerts and reports monthly; your business carries out operational actions.
You receive an individual proposal based on the assignment or ongoing scope, volume and dedication. Prevention is a separately scoped service, with its own agreed fees.
We agree notice, access revocation, handover of open work and applicable retention in the service terms before onboarding.
Start by email or contact form. We assess the fit and prepare an individual proposal for a defined assignment or ongoing support.