Data controller
Westhoff Disputes Control (registered trading name). Website brand: Dispute Guards. Andorran tax reference (NRT): F-311208-T. Business address: Carrer Bona Vista, 9, AD500, Andorra la Vella. Contact: info@disputeguards.com.
Website information
How we handle your enquiry.
Information about the personal data used to respond to enquiries and prepare individual proposals.
Data and purpose
We use the contact details and business information you provide by email or contact form to reply, assess whether the services fit your needs and prepare a proposal. Do not include payment-card data, identity documents or customer case files in an initial enquiry. We do not add enquiries to advertising lists.
Legal basis
We process an individual’s service request to take steps before a contract at their request. For business representatives, we rely on the legitimate interest in answering a relevant professional enquiry, subject to the applicable balancing assessment and right to object.
Providers and transfers
Cloudflare provides website hosting. Our existing email provider processes correspondence. Web3Forms, operated by Web3Creative, processes contact-form submissions. Web3Forms states that it operates from India and may use infrastructure in multiple regions. You can request information about recipients and applicable transfer safeguards at info@disputeguards.com.
Retention
Enquiries that do not become an assignment are kept for up to 6 months after the last contact, unless a justified obligation or claim requires retention. A service relationship has a separate retention schedule. Deletion must cover the relevant mailbox and provider copies.
Your rights
You may request access, rectification, erasure, restriction, portability or object where applicable by writing to info@disputeguards.com. You may complain to the Andorran Data Protection Agency (APDA), www.apda.ad. We use only the identity information necessary to handle a rights request.
Security and decisions
Access to enquiries is restricted to the person responsible for Dispute Guards and the providers needed to deliver the communication. Initial enquiries do not trigger automated decisions with legal or similarly significant effects.