Complete chargeback casework · Disputes Management
Delegate the chargeback. Keep sight of the case.
We manage the work from case assessment and evidence preparation to authorised submission and follow-up. Choose a defined assignment or ongoing support for your chargeback workload.
Individual scope and fees · Authorised access · Agreed review schedule
What the service covers
Assessment and evidence
Check the reason and provider deadline, reconstruct the relevant facts and prepare the evidence required for the case. Missing or contradictory records remain visible.
Authorised submission
Review the response and submit through the agreed channel once the necessary mandate, permissions and provider access have been verified.
Follow-up and continuity
Track provider receipts, requests and outcomes within the agreed scope. Ongoing assignments maintain oversight of the recurring workload and agreed reporting.
Clear authority at each step.
DG prepares and reviews the casework and submits where your mandate, provider permissions and the agreed channel allow it. Your business confirms the facts and any decisions requiring its approval. Responsibilities, deadlines and follow-up are set out before work starts.
One assignment or ongoing management.
A growing dispute queue does not always justify expanding an internal team. We can take on a defined assignment or an ongoing scope, agreed around your volume, records and responsibilities. Access and the submission channel are checked before onboarding.
Before you delegate a chargeback
Who manages the work?
DG assesses and prepares chargeback responses, submits where the mandate and provider permissions allow it, and follows the agreed workload. In Prevention, DG analyses, recommends, alerts and reports monthly; your business carries out operational actions.
Which records do you need?
Only records relevant to the agreed case or review. The first email needs no customer files. We define sources, access and retention before requesting evidence.
How are fees agreed?
You receive an individual proposal based on the assignment or ongoing scope, volume and dedication. Prevention is a separately scoped service, with its own agreed fees.
How do we provide access?
We agree the authorised sources and the access needed for the work. Never send passwords or payment credentials through the public form.
Can we change or end the service?
We agree notice, access revocation, handover of open work and applicable retention in the service terms before onboarding.
Does ongoing support mean immediate responses?
Ongoing support means a recurring agreed scope. Review frequency, alerts, response arrangements and any out-of-hours coverage are agreed individually. Provider deadlines are checked per case; outcomes are not guaranteed.
Tell us what you want to hand over.
Start by email or contact form. We assess the fit and prepare an individual proposal for a defined assignment or ongoing support.