Dispute Guards
Make the missing evidence visible.
A readiness review helps identify the sources, responsibilities and uncertainties in your current process. Use this checklist to prepare a discussion within Disputes Management or Disputes Prevention; it is a complementary approach, not a third product.
01Start with the actual case
Identify the dispute reason and the deadline shown by the relevant provider. Build a chronology of what happened and what is still unverified. A general checklist cannot replace the current requirements for that provider and case.
- The relevant transaction and provider reference.
- The terms or policy in effect at the time.
- The relevant delivery, usage or service record.
- The communication that addresses the specific claim.
- Any refund record, receipt and unresolved reconciliation.
Adapt the review to the business model
Physical goods may call for fulfillment and delivery records; a digital service may require access or usage context; a booking may need the service date and agreed cancellation terms. Confirm relevance and permission before collecting or sharing records. An observation is not proof of fraud.
Check the handoff, not only the file
Name the person who supplies the source, the person who reviews it and the person authorised to decide. A draft response does not prove submission. An internal incident marked closed does not by itself prove that the underlying problem was resolved.
Leave with a defined next step
A useful review produces a source-gap list, a responsibility map and a proposed evaluation scope. It does not guarantee a lower dispute rate or recovered revenue. Keep real case evidence out of the contact form; share only a non-confidential description initially.
